Shipping policy
Shipping Methods & Delivery Times
We ship all orders using BPOST, our trusted delivery partner.
Domestic Shipping (Belgium)
- Delivery Time: 1-2 business days
- Orders will be delivered directly to your door.
- Once your order has been shipped, you will receive a tracking number to monitor your delivery.
2. International Shipping
- Delivery Time: 2-10 business days, depending on the destination country.
- Please note that delivery times may vary due to customs procedures or other external factors beyond our control.
- Tracking information will be provided so you can follow the status of your shipment.
3.Shipping Costs
- Shipping costs are calculated at checkout based on the destination and parcel weight.
- For any special shipping promotions or free shipping offers, details will be communicated on our website.
Order Processing
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Customs, Duties, and Taxes (for International Orders)
- International customers are responsible for any customs and import duties that may apply.
- We are not responsible for delays caused by customs.
Tracking Your Order
Once your order is shipped, you will receive an email with the tracking information. You can track your parcel through the BPOST website or app.
Shipping Issues
If you experience any issues with shipping or delivery, please contact us at [your customer service email]. We are here to help!